GUEST HUB
FREQUENTLY ASKED QUESTIONS
Yes. We are an 18+ venue and all guests must show proof of age upon arrival with a valid ID.
Check-in time runs from 3pm to 11pm, failure to check-in before 11pm may result in you being unable to access the room without eligibility for a refund. Check-out is before 11am on your departure date. A 12pm check-out can be arranged subject to availability and is an additional £20.00 fee payable on arrival – please contact us before your arrival if you require this.
We do not have our own parking, however, we do offer our guests an exclusive 30% discount at Q Park on Sovereign Street LS1 4AG, you can use the Discount Code BBSSQ30 when pre-booking your parking at the Q-park website
Complimentary Wi-Fi is available in all rooms.
Non-residents will not be allowed access to the rooms and we operate a strict no party policy. Any visitors staying in the rooms NOT specified on the booking, or, over the maximum number of guests allowed will be asked to leave and an additional fee of £100 will be charged. Our two bedroom rooms have a maximum of 4 guests and the one bedroom rooms
a maximum of 2 guests.
Briggate Hotel is located over several floors and as we do not have a lift we have limited disabled access.
£50 pre-authorised card deposit is taken on arrival to cover any incidentals, accidental damages, additional charges or items that may go missing during your stay. Please note, the security deposit of £50 will be required with a physical card, If you are unable to provide a physical card We will accept an Apple Pay Payment of £100. We DO NOT take cash – if you are unable to provide us with either of the above will not be able to accept your booking and you will unfortunately be ineligible to stay with us. Photographic ID from all guests in your party (either UK Driving License or valid Passport) is also required for our records only. Your pre-authorised deposit is held and returned to your card by Worldpay and takes 3-5 days, however, this can take up to 10 working days from your departure date.
The full cost of the damaged item will be charged to the security deposit plus a 20% replacement fee. If the specific item cannot be replaced then a suitable replacement alternative will be purchased and charged to the deposit.
For Standard rate bookings made through our website, you can cancel free of charge up to 7 days before your arrival day, after that the cancellation fee is 100% of the amount. For Non-refundable bookings, the full payment is required in advance and if cancelled at any point is not eligible to be refunded. We realise sometimes circumstances can change and if you have booked DIRECTLY with us and have an alternative date you would like to swap your stay to we will endeavour to fulfil your request. This is NOT available through third party booking agencies such as Booking.com Booking alteration is subject to availability, a £20.00 administration charge and the date must be re-assigned within 3 month of your original booking date. A booking may only be amended once per guest otherwise all other cancellation policies apply.
Smoking or vaping is not permitted in any room. If we find evidence of smoking or vaping within any room (this includes the smell of smoke or vape on any furnishings or decor) a fumigation fee of £150.00 will be deducted directly from your deposit. Smoking or vaping is allowed on the balcony only or outside of the property. Please be advised E-cigarette smoke (vape) will set off the alarms within the building, if we are called to turn the alarm off or reset the full system there is a £50.00 charge.
Guests will be provided with a key and door code for the building. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. If you lose your keys or do not return keys on departure an additional charge of £10.00 will be made for replacement keys and a new room lock. We encourage all guests to leave their room keys with the receptionist or in the key drop-off box upon check-out.
There is a Sainsbury less than 5 minutes walk away on Boar Lane. Walk up the road towards McDonalds and turn left.
Your room is cleaned daily unless stated otherwise. Housekeeping includes linen/towel change and general cleaning of the room.
Guests are required to behave in a responsible manner, respect the rooms and their fellow guests and keep noise to a minimum between the hours of 10pm and 8am. This includes causing any sort of nuisance or disruption to fellow guests, use of threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the rooms for any illegal or immoral purposes. An additional charge of £100.00 will be made if the Management team is called out in response to a sound or nuisance complaint. If you have any problems please contact the reception WhatsApp or emergency contact number immediately. If we are not notified of a noise complaint at the time of occurrence or given a chance to rectify the situation, we will not compensate for the disturbance.
Pets are not allowed in any room by guests or their visitors at BRIGGATE HOTEL. Please do ask if you need any advice on other pet-friendly accommodation in Leeds.
Briggate Hotel rooms are not child-friendly due to design and location. All guests must be over 18.
We have a vending machine filled with alcohol within our hotel. There is also a minibar in reception.